By using our website and placing an order, you agree to the following terms. These are designed to protect both you as our valued customer and us as a brand.
1. Orders & Availability:
All products are subject to availability. If an item becomes unavailable after purchase, we will notify you and issue a full refund.
2. Product Information:
We make every effort to present our jewellery accurately. However, minor variations in color, finish, or size may occur due to photography, lighting, or screen settings.
3. Payments:
• All payments are processed securely through Razorpay.
• We never store your card or banking details on our servers.
4. Shipping & Delivery:
• Orders are shipped through trusted courier partners. Delivery timelines may vary depending on location or external factors.
• For full details, please refer to our Shipping Policy.
5. Returns & Refunds:
We do not accept returns for change of mind. Claims are only valid for wrong or damaged items, raised within 72 hours of delivery with a mandatory unboxing video. Eligible refunds/exchanges are processed within 7 business days after verification. For complete details, please refer to our Refund Policy page.
6. Intellectual Property:
All images, content, and materials on this website belong to Jolene_n_co and cannot be used, copied, or distributed without permission.
7. Policy Updates:
We may update these Terms & Conditions from time to time. By continuing to use our website, you agree to the updated terms.
For any questions regarding these terms, please contact us at: mail@jolenenco.com